Privacy notice.
Clear information about how Military Pressed handles enquiries, bookings and customer details.
Last updated: 13 November 2026
At Military Pressed, we treat your personal information with the same attention to detail as your garments. This notice explains what information we use, why we need it, who may receive it and your rights under UK data protection law.
1. Who is responsible for your information?
Yvonne Angus, trading as Military Pressed, is the data controller. We are an independent, veteran-owned ironing service based in Wallyford, East Lothian, Scotland.
For privacy questions, requests concerning your information or a data protection complaint, please use our Contact page and select “Something else”. We will reply to the email address you provide. A direct business email contact will be added when the business email account is active.
2. What information do we collect?
When you use our website or contact us, we may collect:
- Enquiry details: your name, email address, optional postcode, enquiry subject and message.
- Collection requests: your name, email address, telephone number if entered, postcode, preferred date and time, garments and quantities, ironing subtotal, estimated delivery charge and any notes you provide.
- Confirmed orders: collection or return address, collection arrangements, service correspondence, invoices and information needed to record payments.
- Technical information: information required to operate and protect the website, such as IP address, browser or device information and server/security logs. Our site's externally loaded fonts also involve a request to Google, as explained below.
We usually receive personal information directly from you, through the website, email, telephone or an in-person collection. If someone arranges a collection on your behalf, we may receive the contact and collection details they supply.
Please do not send sensitive information such as medical details, financial card numbers or identification documents in our enquiry forms. We only need information relevant to your ironing request.
3. Why we use it and our lawful bases
- Responding to messages, checking availability and preparing quotations: steps you ask us to take before entering a contract. Where an enquiry is not related to a potential order, we may rely on our legitimate interest in responding to it.
- Confirming orders, collecting and returning garments, contacting you about arrangements and taking payment: performing our contract with you.
- Maintaining sales, invoice and tax records: meeting our legal obligations.
- Protecting the website, preventing spam, resolving service issues and handling legal claims: our legitimate interests in operating a secure, reliable and accountable small business.
Where we rely on legitimate interests, we consider the effect on your privacy and use only the information necessary for that purpose.
We do not add you to a promotional mailing list because you enquire or book. We will not send marketing emails without an appropriate legal basis and any choice required by law.
4. Is providing information compulsory?
Fields marked as required in our forms are needed so we can respond or consider a booking request. You do not have to submit a form, but without your name and a way to contact you we may be unable to reply. We need an accurate collection address before an order can be confirmed. Optional fields can be left blank.
5. Who may receive your information?
We do not sell customer information. We may share it only where reasonably needed to provide or support the service:
- Netlify: our website host and the provider used to process and store website form submissions.
- Our email service provider: to receive notifications, answer enquiries and retain necessary correspondence.
- Payment and banking providers: if needed to record or complete payments. Our website does not currently take card payments online.
- Our professional advisers, insurers or public authorities: where necessary to handle a claim, obtain advice or meet a legal duty.
- Google Fonts: our website currently requests fonts from Google when pages load. Google may receive technical connection information, including your IP address, to deliver those fonts.
Access is restricted to people or service providers who need the information for these purposes. If we introduce new booking, analytics or payment services, we will review this notice.
6. Information processed outside the UK
Some technology providers may process information outside the UK, including in the United States. Netlify describes participating in the UK Extension to the EU–US Data Privacy Framework and using contractual protections where applicable. Other providers' arrangements may differ. Where UK law requires safeguards for an overseas transfer, we will rely on an applicable UK adequacy arrangement or appropriate contractual safeguards. Contact us if you would like further information about a transfer relating to your data.
7. How long we keep information
Our retention periods are based on the type of record and why it was collected:
- Enquiries that do not become bookings: normally up to six months after our last correspondence.
- Routine customer and order correspondence: normally up to two years after the last completed order, unless a specific issue requires longer retention.
- Invoices, payment and tax records: at least five years after the 31 January Self Assessment filing deadline for the relevant tax year, or longer where the law requires.
If a complaint, dispute or claim is ongoing, we may keep relevant information for as long as reasonably necessary to deal with it. These periods apply to records held in our email and website-form systems as well as our own files. We periodically review and delete information that is no longer required.
8. How we protect information
We use proportionate safeguards for a small business, including protected accounts, restricted access to customer records and secure connections for the published website. We limit what we collect and review records for deletion when no longer needed. No online system is completely free of risk.
9. Cookies, fonts and the booking calculator
Our current website does not deliberately use advertising trackers or analytics cookies. Our host may use essential technologies or technical logs needed to serve and protect the site. The website also loads fonts from Google; this involves technical requests to Google's servers, but is not used by Military Pressed as an advertising or profiling feature.
Our ironing calculator works in your browser to prepare an estimate. Selected items and prices are sent to us when you submit a collection request. Simply viewing or using the calculator without submitting the form does not send a booking to us.
If we add non-essential cookies, analytics, advertising or tracking tools in future, we will update this notice and put any required consent controls in place before using them.
10. Your data protection rights
Depending on the circumstances, you may have rights to access your personal information, correct inaccurate details, request deletion, restrict how it is used, receive certain information in a portable format, or object to processing based on legitimate interests. You can also object to the use of your information for direct marketing.
To exercise a right, use our Contact page. We may ask for enough information to verify your identity. We will normally respond within one calendar month, subject to the rules that apply to your request. Some rights have exceptions, including where records must be kept for legal reasons.
We do not use your data for solely automated decisions or profiling that produce legal or similarly significant effects.
11. Complaints
If you are concerned about how we have used your information, please contact us using the Contact page. We will acknowledge a data protection complaint within 30 days, investigate it fairly and explain the outcome without undue delay.
You can also complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator. The ICO generally recommends raising your concern with us first, but you may contact it at any time.
12. Changes to this notice
We will review this notice when our booking process, service providers or handling of information changes. The date at the top shows when this version was last updated.