Service Terms & Conditions

1. Our Services

Military Pressed provides domestic ironing services, including everyday clothing, children's garments, household linen and other suitable fabric items.

• All items are handled with reasonable care and skill.
• We follow available garment care labels and manufacturer instructions.
• We reserve the right to decline items unsuitable for safe ironing, including delicate, specialist or damaged fabrics.
• We do not provide washing, dry cleaning, stain removal, alterations or garment repairs.
• Specialist or unlisted items will be assessed and quoted separately.

If an item requires specialist handling, we will discuss this with you before proceeding.

2. Bookings and Confirmation

Customers may submit booking requests through our website or by contacting us directly.

Submitting a booking request does not automatically confirm an appointment.

A booking is confirmed only when Military Pressed has agreed the collection and return arrangements, service availability and applicable price with the customer.

All bookings are subject to availability and the locations covered by our collection and return service.

We may contact customers to clarify garment quantities, fabric requirements or access arrangements before accepting a booking.

3. Prices and Minimum Orders

Our standard ironing prices are published on the Pricing & Booking page.

• A minimum ironing order value of £25 applies, excluding any collection and return charge.
• Adult shirts are priced from the published standard rate of £2 per shirt.
• Standard trousers and jeans are priced at £1.75 per item, with an optional £0.50 charge for requested creases.
• Children's rates apply to the published age categories of 0–2 and 3–8 years.
• Garments for children aged 9 years and over are charged at adult rates.
• Specialist and unlisted items will be quoted separately.

The applicable total will be confirmed before the booking is accepted. If the actual garment quantities or service requirements differ from those originally provided, we will explain any price adjustment and seek your agreement before proceeding.

No additional service charge will be applied without your agreement.

4. Collection and Return

Military Pressed offers a scheduled collection and return service based on road distance from Wallyford.

All distances are measured using the road route from Wallyford to the collection address. For the over-5-to-10-mile band, the one-way road distance is rounded up to the next whole mile before the charge is calculated.

The quoted collection and return charge covers both journeys, not a separate charge for each journey.

Addresses more than 10 miles from Wallyford are outside our standard service area and may be considered individually, subject to availability and an agreed quotation.

Collection and return dates and times will be agreed when your booking is confirmed. Customers are responsible for providing accurate address and access information.

If a collection or return cannot take place as agreed, we will contact you to arrange an alternative.

5. Turnaround Times

Our standard turnaround time is approximately 48 hours from collection.

This is an estimated timeframe rather than a guaranteed completion deadline, unless we have expressly agreed a particular return date or time.

Turnaround may vary depending on order size, garment requirements, workload and exceptional circumstances.

Where a delay becomes apparent, we will contact you as soon as reasonably practicable and arrange a revised return time.

6. Garment Preparation and Care

To help us deliver the best possible service, customers should ensure that:

• All garments are clean, dry and suitable for ironing.
• Garment pockets are emptied before collection.
• Any known damage, delicate fabrics, loose embellishments or special care requirements are disclosed.
• Garment care labels remain attached where possible.
• Any items requiring particular crease patterns or presentation are clearly identified.

Military Pressed may decline an item where ironing could reasonably cause damage or present a safety risk.

We will take reasonable care to identify visible garment defects before ironing. However, certain fabric weaknesses, previous damage or manufacturer defects may not be apparent through reasonable inspection.

If we identify a concern, we may contact you before proceeding.

We cannot guarantee removal of existing stains, creases caused by permanent fabric damage or defects that ironing cannot reasonably correct.

7. Quality and Customer Satisfaction

We take pride in the quality and presentation of our work.

If you are dissatisfied with the ironing provided, please contact us promptly, explaining the concern and identifying the affected items.

Where appropriate, we will offer to inspect and re-iron the affected items at no additional cost.

Where repeat performance is not possible, cannot be completed within a reasonable time without significant inconvenience, or does not resolve the issue, customers may be entitled to a price reduction or other remedy under consumer law.

8. Lost or Damaged Garments

Military Pressed takes reasonable care of garments entrusted to us.

If an item is lost or damaged while in our care, please contact us promptly with details of the item and the issue identified.

We will investigate fairly, considering the circumstances, the garment's condition, any relevant care instructions and available evidence.

Where loss or damage results from our failure to exercise reasonable care and skill, we will provide an appropriate remedy in accordance with applicable law. This may include repair costs, appropriate compensation or another agreed resolution.

Any compensation assessment will take account of relevant factors, including the garment's age, condition and value.

We are not automatically responsible for deterioration caused solely by a pre-existing defect or inherent fabric weakness where we have exercised reasonable care and skill.

We do not exclude or restrict liability where doing so would be unlawful.

9. Payment

No payment is taken when a booking request is submitted through our website.

The total price, including any applicable collection and return charge, will be agreed as part of booking confirmation.

Accepted payment methods and payment arrangements will be communicated when the booking is confirmed.

We will provide a clear breakdown of applicable charges on request.

10. Cancellations and Changes

We understand that plans sometimes change. If you need to cancel or amend an appointment, please contact us as soon as possible.

There is no charge for cancelling a booking before collection where no service has commenced.

If garments have already been collected or ironing has started, we will explain any work already undertaken and arrange for the safe return of your items.

Any amount payable following cancellation will respect your statutory cancellation rights, including those described below.

Your legal right to cancel

Where your booking constitutes a distance or off-premises service contract and statutory cancellation rights apply, you normally have 14 days after the day the contract is made to cancel without giving a reason.

If you expressly request that we begin providing the service during this cancellation period:

• You may be required to pay a proportionate amount for services already supplied if you subsequently cancel before completion.
• Once the service has been fully performed, you will lose the statutory right to cancel if you expressly acknowledged this consequence before the service began.

You can exercise your right to cancel by sending us a clear statement using our contact details. You may use the cancellation form below, but it is not compulsory.

Where a refund is due under these statutory cancellation provisions, we will process it without undue delay and within the applicable legal deadline.

11. Customer Property and Return Arrangements

Your garments remain your property throughout the service.

We will take reasonable precautions when handling, storing and transporting items.

Completed orders will be returned to the agreed address or collection recipient. Items will not intentionally be left unattended without your prior instructions or agreement.

If we cannot complete an agreed return, we will contact you to arrange another suitable time.

12. Complaints

We want customers to feel confident raising concerns.

If something has gone wrong, please contact Military Pressed using the contact details provided on our website.

Please include your name, booking details, a description of the issue and, where relevant, photographs of affected garments.

We will acknowledge the concern and aim to resolve it fairly and promptly.

Your statutory rights remain unaffected by our complaints procedure.

13. Privacy and Personal Information

We collect and use personal information only as needed to manage bookings, deliver our services, communicate with customers and meet applicable business or legal obligations.

Please refer to our separate Privacy Notice for information on how personal data is collected, used and protected.

14. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our services, business operations or legal requirements.

The terms applicable to a confirmed booking will remain those agreed when that booking was made, unless a change is subsequently agreed or required by law.

The current version will be available on our website.

15. Governing Law

These Terms & Conditions are governed by Scots law, subject to any mandatory consumer protections that apply.

Nothing in these terms affects any statutory rights or legal remedies available to customers.

16. Contact Details

Military Pressed
Independent veteran-owned ironing service
Wallyford, East Lothian, Scotland

Email: [INSERT BUSINESS EMAIL]

Business operator and postal address: [INSERT LEGAL DETAILS]

For booking enquiries, questions or complaints, please use the Contact page on our website.

Statutory Cancellation Form

Complete and return this form only if you wish to cancel an eligible contract. You may cancel without using this form by sending us a clear statement.